Plantronics SupraPlus CS351N Wireless Headset with HL10 Lifter

Quality and Use: 3 people in our office have been using these Plantronics headsets for about 4 years now and they have worked great. We have a service and repair business with very busy phones so we are constantly on the telephone taking orders and talking to customers. We can walk about 300 feet away from the base without any problem including outside the office. You may be able to go farther or be limited to shorter distances but I believe it would depend on the construction of your building. There are several buttons on the headset and one I find very useful which is a MUTE button. I can talk privately for a moment if needed without the caller ever knowing and there is no need to put them on hold. The other buttons are for volume and answering the call. One more great feature to point out is that you can move about the office to get files, make copies or faxes and even work from another desk without putting someone on hold.
As far as battery life goes, when left to charge...Read more

A few observations:

o The Plantronics CS351N is a mono, over-the-head, wireless model with noise-canceling microphone (not the clear tube type)

o My reference is a top-of-the-line corded mono, over-the-head, corded Plantronics with noise canceling microphone that I bought for $139 8-10 years ago that is absolutely perfect in the performance and comfort departments (except for, well, the cord).

o I have the base station plugged into the headset port on the back of a Cisco 7961. No handset lifter since I work near the phone and have little need to answer the phone remotely. There is an auxiliary phone jack on the base station, so my old corded model is plugged in there and you can switch back and forth at will. The base station has about four inches of separation from the left/handset side of the 7961.

o It took Plantronics tech support to get the sound quality to an acceptable level. Feedback I get is "pretty good", "not quite...Read more

I really don't care for this headset, purchased to replace a previous Plantronics wireless headset. Brief synopsis after using this for the past 6 months:

Cons:
- If you walk/move around, the headset frequently crackles and causes disturbance that the other person can hear
- The ear piece is heavy/clunky and bothersome to wear if you are on the phone for a long time

Pros:
- I like the "remote" handset lifter on the earpiece, but would sacrifice that for a more streamlined and lighter earpiece.