Sound Isolating Earbuds

If you buys these, get the product replacement insurance, and keep checking the buds. They're like little critters that will just want to get away from you. I had the same customer support response as Quandry when I reported that the earbud 'cushions' or buds fall off the Brookstone Sound Isolating Earbuds (with retractable cord). The telephone customer service operator was polite, but I was basically told that it was my problem I had not kept my receipt--my credit card statement was not enough 'evidence' of purchase. Brookstone's online customer support had not responded to my complaint after almost a week (hence my call). I too made my purchase at an airport, but at a Brookstone store. I purchased one set for myself and one as a gift. Unlike Quandry, I had very little problem with the cable (there were a couple of times the retraction didn't work properly but I got the hang of it and it worked well after that), and really liked the earphones. I made the purchase because, as a...Read more

I bought this very overpriced item out of desperation at an airport. I needed one for a 4 hour flight.
Got on the plane and found that the right earphone doesn't even work. The wires are very thin and they easily tangle when you retract them--that is they tangle INSIDE the junky plastic cover. Then there is no way to pull the wires in or out without opening it with a Philips head screw driver.
Got home and called Brookstone and they asked for a receipt to replace it or refund my money. Unlucky me can't find receipt and paid with cash.
They offer NO help -- it's my problem that they sold me a piece of junk.
When I told them the airport where I got it, got the snotty answer "We don't have a store there." I told them it was a magazine/gift shop. They told me that for the warranty I have to go through the store!!! What? Some little gift shop at an airport 1600 miles from my house is responsible for the fact that a Brookstone product doesn't work?
When I...Read more

I really liked the design and how these work....when they actually worked. I have owned 3 pairs of these things, and each time, within a matter of months they stopped working. Every time a wiring issue occurred which cause one or both sides of the earbuds to stop working. I'm finally giving up and getting a different brand of earbuds...these are simply unreliable. Thanks for the waste of over $100, Brookstone. I'll see if they similar $15 pair I just bought work any better.